RETURN & REFUND POLICY

Contact Information

If you have any concerns or need assistance regarding your purchase, feel free to reach out to our support team at support@shapefx.app. We are here to help and ensure you have a smooth experience with ShapeFX Loki.

Thank You for Choosing ShapeFX Loki

We appreciate your decision to use ShapeFX Loki. Upon completing your purchase, you will receive a unique product key via email. This key is required to activate and use the software.

We understand that sometimes a purchase may not meet your expectations. That’s why we offer a 14-day refund policy, allowing you to request a refund if you are not fully satisfied with your purchase.

Refund Eligibility & Process

• Refund requests must be made within 14 calendar days from the original purchase date.
• To initiate a refund, contact our support team at support@shapefx.app with your purchase details, including the email address used during checkout.
• Refunds will be processed using Stripe, the original payment method used during the transaction.
• Once approved, the refund process will take no longer than 3 business days, after which your product key will be deactivated, downgrading your license to the non-commercial plan.
• Depending on your bank or card issuer, it may take 5 to 10 business days for the refunded amount to reflect in your account.

Need Help?

Our team is available to answer any questions regarding the refund process or any other concerns about your purchase. Do not hesitate to reach out at support@shapefx.app for assistance.

We aim to provide the best experience with ShapeFX Loki and appreciate your trust in our software!